Reviews for Better Hearing Center (Part of Next Level Hearing Care)

Very professional and thorough. Made me feel very comfortable.

Great people

The technician was very competent and caring. She tested and reviewed results. She did not try to hard sell me anything but a very good conversation of hearing, hearing aids, and their use.

Great customer service. Very personable technician.

We went to have our hearing tested. The attendant was friendly and very helpful in answering our questions.

I have been to many audiologists trying to find the perfect adjustments for my complex hearing loss and the only thing I regret is waiting so long for me to go to this office! After 2 visits I have the absolute best adjustment ever received from anyone! Most tolerable on top of it and I can hear my husband and son now without having to read their lips mainly. I am so grateful for the patients, effort, and expertise. The best hearing aid adjustments are just possible with providers that truly listen and care about their patients comfort. You will not be disappointed!

As always quick, friendly help!

Nice clean atmosphere and the employees were very nice.

The experience was quick and very efficient. The clinicians were very knowledgeable and friendly.

The ladies always help me when I come in and need help with my earing aids. This is my 3rd pair of hearing aids with them. Thanks for your friendly help.

Good experience. Appointment was on time, problem with an existing hearing aid solved in short order. Personnel was friendly and informative . Thank you!

Kelly Black is the best! She is the sweetest and most patient hearing care provider! She took excellent care of my father in law and they couldn’t be any more pleased!

Excellent customer service audiologist explained entire exam in detail and followed up with paper work and explained that as well. 5 Star for sure!

Brought my elderly mother in for her hearing. Miss Kelly and her staff were the friendliest, caring and most professional staff I have ever dealt with. We left feeling like we were given everything we needed to improve my mother's quality of life. Thank you, so much!

Very good service explained options etc I am presently trying a new pair of hearing aids which I am comfortable with

They are great.

Prompt, professional service with a friendly flair.

Very understanding

Everyone in this office gives 110% in service and knowledge. I tell everyone to go to them.

Pleasant experience getting hearing aids cleaned and iPhone app setup! Thanks!

Great service. Very thorough

Wonderful people

Very professional.

Great service. Very nice Doctor

The tech was very helpful. She left no stone unturned in helping me finance hearing aid

Everywhere was great and very professional.

Great service and experience.

Not rich carmody but his wife Brenda Carmody was the patient

So far I have had a good experience.

The Doctor was very helpful with my request and the receptionist was very efficiency .

Perfect atención and profesional, I like!

Dr. Ross has forever changed my life with getting me the hearing aids I needed. She has went way beyond her duty to not only take care of my hearing loss but she understands the emotional trauma that comes in the life of someone suffering from a hearing lost. She speaks to you so you don't feel isolated or left out because of your hearing lost. For me, using Dr. Ross is not about a one hour office visit but has been the creation of a 15 year relationship that has given me a quality of life I never had. I can now stand in a crowd of people with confidence to hear and communicate with out feeling handicap. I can still remember sitting in her office getting my first set of hearing aids and just hearing for the first time the simple sound of a sheet of paper sliding. That moment forced me into an emotion cry and also a satisfying moment for her because she could see the joy in me. I will forever be grateful for her caring clinic and personal care she has for me and her other patients. Please let her change your life.

Excellent customer service

Hardly no waiting for your appointment. Very friendly and helpful

Always good attention and service

Personnel, especially Kelly Black

Dr. Ross Deavours and staff are friendly, professional, and caring in their service. They listen and work with you to achieve satisfaction.

Great people to assist you

My dad has been going to this place ( next to the old M&M bank building) and recently he hasn't been happy. Maybe it's new staff or someone is tired of their job. But it has changed. My dad is very easy to get along with. Not like me. Lol but they are just unkind to him. We are looking n g for a new place now.

The staff has always been concerned about how they could assist me. They listened and cared about any concerns I may have had. I'd recommend them highly.

Fitted my husband and everyone at Better Hearing met his needs with the best experience he ever expected. Highly recommend Dr. Roth.

Excellent service. I went there recently without an appointment to report a problem with my hearing aid charger.Dr. Ross Deavours heard me talking to her office assistant and came out to see what the problem might be. She immediately took care of my concerns and ordered me some new equipment. I have always received fast and courteous service from Ross and her staff. I highly recommend this business to anyone with hearing difficulties. You will receive a warm reception and empathetic care from Ross. She is highly professional and extremely competent. Aside from these qualifications, both she and her staff make you feel like you are part of a team on a quest to make your life a lot more enjoyable.

It was such a pleasure working with Better Hearing. I HIGHLY recommend this business!

I have been accused of damaging my Hearing aid on 3 occasions when in actual fact they were defective. Even after they replaced the batteries that fixed the aids, the audiologists still said it was my fault. I do not recommend.

Better Hearing staff are always accomdating. Each staff member from Dr. Deavour to Kelly are kind and really are willing to help the customer . The office is always nice clean and has a comfortable aire. Dr. Deavour is kind, professional and quite, knowledgeable regarding all the products regarding to hearing. Better Hearing really care about we the customers. Scheduling appointments for hearing aide cleaning,,to checking on the progress of your hearing. Each customer gets great personal services. It's always a pleasure to go to the office for scheduled appointments. Dr Deavour and her staff are truly assets to your company. Sincerely B. Hilburn

They are very helpful in teaching how to get the best out of my hearing aids.

As I have said so many times over the last 10 years I have been with Better Hearing Center of Ocean Springs MS that this is and always has been the best experience in service and products that anyone could ever want. I have used Ross Deavours ever since day one. She is very experienced and a pleasure to work with. I chose the Starkey brand of hearing aid and will never use any other. They are the only ones made in the U. S. A. Thanks Better Hearing Center - Ross Deavours and staff. Y’all are the best.

Everyone was super nice and professional took time to explain everything about my test highly recommend them to anyone

I had the best experience when I came in for a hearing test. Everyone was so nice. The lady who conducted the test was very personable and easy to talk to. She explained everything that was going to happen. Her instructions were clear and easy to understand. When the test was complete she explained my results so I could understand the graph and where my hearing is. I love this office! Totally recommended.

Everyone was very knowledgeable and extremely patient and friendly.

Dr.Deavors was very professional in her assessment of my problem. I really enjoyed my visit and will be going back if I have any problems in the future.

Quick, easy abd accurate evaluation and testing with available resources for referal for kearing aids if needed.

Outstanding thanks

Pleasant and efficient visit. Very pleased with Better Hearing Center. That’s why I drive from Mobile for my checkups. Thanks.

Very friendly & informative. I like them (helped me w info for my father in-law)

Courteous, professional and knowledgeable staff.

You were very helpful in helping me decide on buying hearing aids and worked with me on a plan that I could afford. The hearing test was amazing because I found out I could hardly hear anything unless I was standing in front of the person. Thanks for all your help.

For nearly 10 years As always over the years I’ve trusted no one except Ross Deavours at The Better Hearing Center in Ocean Springs MS. Starkey is my choice of the highest quality hearing aid made. Starkey is the only brand hearing aid made in the U. S. A. Ross Deavours is the most experienced and highest professional in the hearing aid business. Also her staff is always there to provide you with the friendliest help available. Thanks Ross & Staff Wayne C.

Very professional--way better than the other place I was previously at!

Dr. Ross Deavours and her team are truly committed to providing the very best services for those with hearing loss. She takes time with her assessments and lets her clients know she cares about how they are feeling with their hearing issues while advising their families in such a personal and caring manner. My father has been a client for many years and now at 93, he will attest he has enjoyed life much more with his ability to understand and listen to music, watching tv and having conversations with others in social situations. If ever an issue with sound, or lack thereof, bothering Dad, we know who to call. Dr Ross has definitely helped improve the quality of his life and her recommendations have always been spot on. Dr Ross and her team are truly dedicated to helping others. Five stars? Ten!

Good quality hearing aids and better quality employees to fit and maintain the hearings. Always a pleasant visit. 8/16/19 - I had another very pleasant visit with Better Hearing Center in Ocean Springs, MS. My hearing was checked to see if I had any change and my hearing aids were cleaned and checked. I walked out hearing very well.

Edited review. I am giving back a couple of stars because the people who work are kind, though improperly informed about certain aspects of the app-driven tech of the devices they are selling. For instance, they give away a 7” Amazon Fire tablet with purchase of the hearing aids. This special is apparently coming down from their supplier. One member of this office referred to it as an iPad. It is most certainly not an iPad. The Fire tablet, while quite good for what it is, is smaller, much cheaper (I have several I purchased for $29.99 on Prime Day), and far more limited in function. They suggested the device was given to set up the App. I asked if that app is even available for the Amazon App Store the fire tablet used. They thought so, so I checked. It is not. I checked the Manufacturer’s website, and it even says so in their FAQ (attached). It is available in the Google Play store and the Apple App Store. I installed the tech on my own devices, and the functionality is not good at all. There Are serious problems with maintaining a connection which needs to be sorted out by the manufacturer and their app developers before flaunting these tech options as part of the appeal and price of these hearing aids. The problem seems to be more of a corrupt corporate system than the brick and mortar store/office. I stand by my previous advice regarding anyone purchasing a hearing aid anywhere: Advice to anyone considering purchasing hearing aids anywhere: 1. Ask what options are available to you for the devices being sold (there are not likely going to be many devices to choose from, but they are likely to have a LOT of pricey tech add on options which might not even work very well. It can be confusing). 2. Ask what features are included in those devices (in case you are paying for something you do not actually want because it may require using technology you do not even know how to use), and 3. Do NOT, under any circumstances, sign a purchase agreement or loan paperwork without having time to look into your options or just to think about it alone or with family/friends. Your bank may also be very helpful (ask about asset-secured loans from your bank if you have any money in savings. It could save you a great deal in interest). This shop may have gone over options, features, and financing options, but it was an avalanche of information that no one can be expected to understand all at once. They are selling devices with bluetooth and internet connectivity to seniors who don't even know what that is and blindsiding them with high-interest loans. Please know your options, especially financial options, before going in. In short, the People were friendly, the hearing aid works for hearing (yay!), all the extra functions aren’t worth much, the in-shop financing option is horrible, as is any cheap-quality “freebie” they are offering with purchase. If you just want to hear, which is all most people want going to this office, they will be able to help you very well, but it is quite expensive, so be prepared before you walk in or you will be paying an even higher price in financing charges there.

Dr. Deavours fixed everything for me and was very helpful teaching me what I was doing wrong. Two thumbs up!!! The new technology takes time for most people, I did me.

I've just started using Better Hearing and their staff has always been friendly and very courteous. They sent my hearing aid off for repair and had it back quicker than I expected. They've called and checked in on me a couple of times after the repair to make sure things were still working as they should be. Top notch service from a staff who really cares about their patients and their neighbors.... 5 stars isn't enough to describe the service they've provided to me.

As a contract for over 40 yrs I know the valve of customer service. And your customer service excellent. Very friendly, helpful and knowledgeable. Thank you for helping with my earing aids. As a customer best recommendation I can give I will be back in the future. Thanks again!

Better Hearing Center has changed my life in such a positive way! I am forever grateful to be able to interact with others, rather than feeling isolated. Dr. Deavours and the staff are very friendly, professional, courteous, and understanding.

My momma and I love “The Better Hearing Center of Ocean Springs and the staff”. We came in together, Mother and Daughter Outing and voila, hearing aids! They made our conversations more enjoyable and better understanding of one another. We were fit to the quality of our need.

My wife and I have been going to The Better Hearing Center for quite a few years. Exceptional service , Wonderful folks working at this establishment. I would recommend to anyone needing a Hearing Device to go here

Better Hearings staff is a pleasure to work with, lLove my hearing aids. Highly recommend them to help you heare better.

The people here are wonderful, kind, friendly and helpful. That is why I drive from Hattiesburg to Ocean Springs.

My wife Wandra has always had a good experience here. She can hear much better now and the staff is very courteous.

Customer service is excellent and Dr. Deavours is very thorough and takes time to answer questions about the test results. I had an issue with my hearing aids and she took steps to have it rectified and I am satisfied.

Dr. Deavours and her staff are wonderful. They provide my 91 year old father with ongoing support for his hearing aids. The service is outstanding. I highly recommend the team at the Better Hearing Center in Ocean Springs.

Good service but they promised a fast card for coming in that never showed up. Just a Gimmick to get you in the store. Untruthful in their advertising. I'd pass on. This place.

Writing this review on the behalf of Sykes Haney. Mr. Haney wants to express the great care and service that the Better Hearing center has provided to him throughout his time. He could not be happier in experience with this business.

I was very satisfied with my visit and extensive testing and service. The Doctor was personable and pleasant. I would recommend them to anyone ...

Friendly staff

The phenomenal attention to the individual at Better Hearing Center from Dr. Ross Deveours is remarkable! I felt so comfortable knowing that she is in taking care of me during this crucial life changing passage of my life. After a thorough exam she explained in detail what I needed to know about securing the proper hearing aid. Her constant care, patience, and knowledge has given me more confidence that I could have ever imagine. I am so elated Better Hearing Center is my guide through this process.

We just moved to the Ocean Springs area and wasn't sure wherewto go to fix my father-in-law's hearing aides looked at. The receptionist did not hesitate to assist my father-in-law. He was having trouble hearing from his aides. They cleaned the aides and didn't charge us a dime. Dr. Deavours came out to meet us and welcomed us to the community. Dr. Deavours was very kind and attentive to us. She truly exemplifies Southern hospitality. We scheduled an exam right then. We knew she was the Dr. for us. I highly recommend anyone stop by you will be so glad you did.

The service I received here was unparalleled. Everybody was so nice and helpful and made sure to find solutions that worked for me. I would highly recommend this place.

The regular staff was very nice and polite. The guy that comes twice a year to sell you the “special discount” on the hearing aids really disappointed me! First of all they send you a coupon card worth $2500 supposedly. When it gets down to you presenting your coupon, it is deceptive, because you cannot use it. They say they have already reduced the price by that much when they lure you in to purchase your hearing aids. I said at their price I would just purchase one. The salesman said he would not allow me to buy just one. I asked why not, his answer was because the right side of the brain controls the left ear and the left side of the brain controls the right ear, I guess he was eluding to the idea that it wouldn’t work. It could work especially if you wore one of your own (previous) pair of hearing aids in the other ear. So when I replied that it would take most of my savings to purchase them and I would be better off to wait and come back next year, he replied that he didn’t know if they would offer it or not next year! WHATEVER!! Of coarse he will be back next year with the same type of offers.He asked what I paid for my heating aids and I replied that through Obamacare the cost was covered. He said that considering I got them for free, this was a pretty good deal. I let him know that I paid for all the other pairs I’ve owned since I was 16 years old. I felt that was a little insulting. He said I could finance them and when I inquired about the interest rate, he said it was 13% interest! What a racket! Are they trying to break elder people who have a slim income? Needless to say I left very disappointed. I felt like the brochure I received that advertised and printed the $2500 coupon was deceptive. I asked BEFORE I went for my appointment if they had a trial pair I could wear at work to see if my hearing was more improved than the pair I was wearing. I was told YES! When I inquired about the trial pair he said, you have to buy them FIRST, THEN if after 30 days you don’t like them they reimburse your money EXCEPT A $500.00 fee. That was deceptive too! I told him they would sell more hearing aids if they let people try them for a couple of weeks, then purchase them. He told me they couldn’t do that, or all their hearing aids would be going out the door. Again, I’m not stupid, there are other companies that do this. I called another place and found out that they do let you do a trial period. I’ll be going there. Sharon B.